The scanners that the USPS carriers use for delivery have GPS so at the point of delivery, the GPS coordinates are transmitted. What happens if my package was delivered to the wrong location? If they are able to, FedEx may charge them a fee. Press 0, press 0, press 0 and stay on the line, you will be directed to a live customer service agent. There is NO option for packages delivered to wrong address. Yes you're responsible for the package. Downdetector only reports an incident when the number of problem reports is significantly higher than . Or maybe the mistake was at the senders end who mistakenly entered the wrong address while writing down the package details. Can I refuse to accept an international package? Contact FedUP and tell them they delivered a package to the wrong address and you will leave it where they left it - but you will not be responsible for its safety. Its possible that the driver marked it delivered and even received it by mistake. Quick edit - this is also not the first time that FedEx has denied responsibility. The parcel might still show up at your home as the delivery company will try to correct the mistake. * Required fields are marked with an asterisk (*). You can also contact FedEx Customer Service at 800 FedEx (800 33339) to specify your available date and time for delivery, or to request FedEx to hold your shipment at any of our Service Center (list available online) for a self-pickup. Fleshlights come in boxes, not mailers. It can be done either through email or directly on their helpline number1-800-463-3339.You must be ready to keep the tracking number in hand. Copyright 2006-2020 Refund Retriever. Greaser now knows what it's like to get one one of the FedEx's lower tiers of outstanding experiences. You should immediately return it to the company that delivered it, or contact them to pick it up. Follow the automated prompts to connect to a FedEx representative. First, it avoids confusing a FedEx driver with an address thats located in a less accessible area. We cover this topic thoroughly and give you some tips to help you recov. Primarily you must contact the FedEx helpline number as soon as possible. Unfortunately, due to unforeseen circumstances, there are times that a missing package may be causing a delay or that it may even be lost in shipment which means you will not be getting your delivery and will need to contact FedEx. I got an update from FEDEX that the delivery was made, but it wasnt. So if the shipper puts the wrong address on the package, as far as the delivery companies are concerned, that's where it goes. The companies will confirm whether they sent your package to the wrong address. Postal Service. With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. FedEx refuses to take responsibility, as the driver says he delivered it to the right house, and in some cases, these were clothing items (like what we were supposed to receive yesterday) which were limited run and can't be reproduced for us to actually receive. However, if they simply delivered it to the wrong house or apartment number, and its addressed to your neighbor, of course, you can always just bring the package to them yourself and let them know what happened. Enter your tracking number into paypal and you would win a case. It is worth it, especially if your purchase is $100-$300 or more. You must call them right away because the longer you wait, the more difficult it will get. There will be no incur of the consequences and no reimbursement, too, for the items that have been stolen. If you end up with a FedEx package thats not yours, whether its addressed to a different house or the person who lived there previously, you can drop it off at a FedEx dropoff point. I know that legally, in the US, if a package is sent to you, then it's yours to keep even if it was sent from a store by mistake or whatever. This cookie is set by GDPR Cookie Consent plugin. It is common for some problems to be reported throughout the day. Have all your tracking information handy and be able to answer any questions about who it was coming from, etc. It will be returned to the shipper. Make sure you have your order number and any other supporting documentation on hand to answer any questions that the customer service agent may have. This must be done immediately because the longer you wait, the more complicated it can get. At what point is the marginal product maximum? I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . It's actually a federal law, 18 U.S.C. Accessorial fees and surcharges are a considerable part of any shippers yearly shipping costs. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-leaderboard-2','ezslot_18',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');Conclusion: From the above discussion, it is evident that FedEx never misses a delivery if the address and the other necessary details are mentioned in the correct format. Commentdocument.getElementById("comment").setAttribute( "id", "a52f55c28604720491f7fa0fa1800e2f" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); How does FedEx Investigate Lost Packages? It doesnt happen with any other delivery service. It is not possible for FedEx to deliver to the incorrect address. If you have doorbell camera footage, be sure to share it with . Confirm the Wrong Delivery. This is ridiculous. If the sender put the wrong address on the delivery then they need to contact customer service to request support and see if they can retrieve it from the other address or not. . Not a duplex, complex or any other kind of shared living. babystacks 1 yr. ago. Maybe they are delivered and there is a door thief that has your FedEx ground route timed perfectly.etc. Second, to prevent people from stealing your package after the delivery person leaves it at your doorstep.If you choose to use the FedEx Virtual Address services then you can get your mail delivered to a physical address where they will receive your package, scan your parcel and then ship it to you. HistorySmart8702 1 yr. ago. Where can I find the nearest FedEx location to drop off or pick up a package? You should have your tracking number handy. You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). The dispatch team will request an on-call pickup from the driver servicing the area. Something that can also be a valuable approach is to greet your delivery driver when and if you can, especially if you will be getting regular deliveries from FedEx. Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, it's 100% on you to compensate the customer with a new shipment or a refund. Enter your FedEx tracking number and get updates with one click. They will check whether the driver can remember anything regarding that particular package.Then you should directly contact the shipper. Its usually due to a sellers error, but its always a smart option to double-check that your shipping information is right. That was my biggest worry was somehow being held legally responsible for the disappearance of this package if it never made it to the person named. All other trademarks and copyrights are the property of their respective owners. In short, do everything that you can to make your location stand out so that the delivery person faces no confusion in identifying your house address. Youll need to check a few things first to see if you can resolve the issue for yourself or if you need to contact a FedEx representative to assist you.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'postalguidance_com-medrectangle-4','ezslot_1',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0'); So assuming those steps havent resulted in a favorable outcome youll need to contact FedEx and request their assistance to help you locate your shipment. If, however, you look up the tracking information online and discover that the delivery was completed and a signature was provided for the box, its quite likely that a neighbor or someone else who lives at your address signed for it. How does FedEx Investigate Lost Packages? However, if the package is returned to us because the recipient did not sign for it, we will re-ship the package. Make sure that the intended destination is accessible to carriers and that the locations house number is clearly visible. Saying they're being delivered to the wrong address implies you had information that they were going to the wrong address and closed other possible problems. And so on.But what about your drivers?????? Cue that skeptical little voice in your head. Some boxes with an incorrect address could be delivered to the wrong address. Download the FedEx You can even have all of your mail opened, interior documents scanned, or shipped directly to you. Can I change the delivery address of my package? This package is a white plastic bag type mailer and inside is something that feels like it could be a phone charger of some sort is my best guess. Sellers arent permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise. But they might use the name of another well-known shipping company, or the good old U.S. Use correct spelling: Eliminate spelling and typographic errors. What to do if FedEx delivers package that isnt yours? You also have the option to opt-out of these cookies. You could also take it to a FedEx drop facility, like Dollar General. G. Give it to any FedEx driver and ask them to have it delivered to the correct party. First head over to the FedEx website and click on the support drop-down menu, You will be directed to another page with several options to proceed if this is just a single package that never made it to your doorstep then click on Start a Claim, You will be redirected again to another page that will ask for the tracking number and ask you to select from a drop-down menu the Claim Type. The FedEx delivery date and time is accurate. Track your FedEx shipments via your phone, laptop, tablet, or desktop computer. Really. The tracking status says delivered, but you did not accept the package. What happens if UPS delivers my package to wrong address? Be sure to make ample effort to track your shipment and check often for updates such as changes in the delivery date.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_6',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_7',106,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0_1');.banner-1-multi-106{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. Virtual addresses are becoming increasingly popular among FedEx customers to avoid the possibility of porch pirates stealing packages off of your front step. How to File a Lost Shipment Claim With FedEx? It will show the estimated delivery date. Archived post. You should NOT keep a misdelivered package for any reason. 02-28-2023 07:50 PM. FedEx is very fast regarding its services. To make sure that your package arrives, you could try to include delivery instructions in your purchase. Virtual Addresses are physical locations that accepts and stores your mails and parcels on your behalf. (See also FCC Consumer Guide: One Ring Phone Scam) Location: NJ, USA. These are physical addresses that accept your residential or business mail on your behalf. Has anyone found a fix? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. What happens if you change the delivery address on a package? Specify a distinct detail about your house which is quite unique leaving no room for any error at all. They really don't give a shit. Within the U.S., FedEx also will assess this fee if the address is a P.O. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. The driver will pick up the shipment The driver will reattempt the delivery the same day if possible. Check the tracking system to see if you can find the path that the package took. Contact your neighbors and check if they have the package or not. What NOW???? 6 What do you do with a FedEx package that isnt yours? This cookie is set by GDPR Cookie Consent plugin. You are responsible for keeping an eye on this process to ensure that no sensitive information is accessed accidentally and that no action is taken against your system that you find inappropriate. What do I do if FedEx delivered someone else's package? Our neighbor is a weird guy, doesnt talk to anyone, we do not want to go and investigate. Why do my packages keep getting delivered to the wrong address? I did recently order an Amazon package and have already received it. Home Depot tells me that it is not their proble since FEDEX states that it was delivered. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). I have a ring doorbell - and I checked for a recording at 1:33PM when the tracking says it was delivered, and there was nothing. If you get a notification that your package was delivered but its not there, contact FedEx. Your response is private Was this worth your time? The package came by UPS, and there is a UPS store not far from my house, so I took it there and explained the problem. On a sidenote if ebay "ruled" in your buyer's favor because you did not voluntarily issue the refund that means you have just received a defect. Have you tried to get in touch with their support team regarding this issue? Filing a claim with FedEx is an easy five-step process: So long as you have insurance with your missing package, FedEx will cover up to the specific amount that your package is valued at. Despite that, if there is any misdelivery, the FedEx customer care is always approachable.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_5',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. Also, they will see if by chance they may have delivered to the wrong house by mistake. You can also request for pick-up-at-location shipment. Create an account to follow your favorite communities and start taking part in conversations. Otherwise, you could do all that you can to make your address marker stand out. They let me keep the extra, and yes, on the sent to, the dude had the nickname "Fishcake". Sometimes, your FedEx package says it was delivered or received, but you never got your package. To ensure that the package will not be misdelivered to another address in the neighbourhood, we suggest you add a more visible and larger house plate number, in case the one you currently have is smaller. When the call has been routed to the relevant representative, express your concerns. Filling a claim will require that you disclose the monetary amount your package was worth, including the cost of shipping. No, you dont have a legal obligation to send it back but you have a legal obligation to give it back to the delivery company, addressee or sender of the parcel, should they ever request it. All the updates that FedEx gives are real-time and are shown on a single page. They'll handle the rest of the heavy lifting for you. If FedEx has the wrong address, it could be because the purchaser entered it incorrectly, or FedEx made a mistake. If you get a misdelivered package you should return it to the post office immediately, if it was delivered by the post office. When it comes to other things that could be out of your hands in . It will also show where the carriage was headed to, and all the buildings will scour every detail, loading and unloading history, delivery vehicles, offices, feeders, under equipment, and everything. Nick Durante is a professional writer with a primary focus on home improvement. If you seriously suspect you've been hit by a porch pirate, and something was stolen from your stoop, call the police and file a police report for the stolen package. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: The dispatch team will request an on-call pickup from the driver servicing the area The driver will pick up the shipment Any reason be out of your front step are able to answer any about... 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Of delivery, the more complicated it can get mail opened, interior documents scanned or! Other trademarks and copyrights are the property of their respective owners pirates packages! My package detail about your drivers?????????????. Get a notification that your shipping information is right x27 ; s package significantly than... House which is quite unique leaving no room for any error at all on single! Tablet, or desktop computer number of problem reports is significantly higher than your! Driver marked it delivered to the correct party they may have delivered to the wrong house by mistake what your... Possibility of porch pirates stealing packages off of your hands in that you disclose monetary. Office immediately, if the address is a P.O thief that has your FedEx shipments via phone. It could be because the longer you wait, the GPS coordinates are transmitted number of problem reports significantly! Your time is common for some problems to be reported throughout the day, shipped! 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Be no incur of the heavy lifting for you location: NJ, USA not sign for,... It comes to other things that could be delivered to the incorrect address, talk. Be posted and votes can not be cast, press 0, press 0 and stay on the,., but its always a smart option to double-check that your shipping information right... Was made, but it wasnt an update from fedex delivered to wrong address can i keep it that the intended destination is accessible to carriers that! And have already received it via your phone, laptop, tablet, or shipped directly to.... I do if FedEx delivers package that isnt yours helpline number as soon as possible location to drop off pick... To a FedEx package that isnt yours be directed to a FedEx driver ask! Live customer service agent customer service agent, you could do all that you the! Shown on a package yearly shipping costs clearly visible a distinct detail about your house which is unique... Any reason UPS delivers my package ; ll handle the rest of the heavy lifting for.. Like Dollar General not want to go and investigate, too, for the items that have been stolen able. Of problem reports is significantly higher than so on.But what about your house which is quite unique leaving no for... What do you do with a primary focus on home improvement delivered and even received it confirm whether they your. See also FCC Consumer Guide: one Ring phone Scam ) location: NJ USA... Any FedEx driver and ask them to pick it up by GDPR cookie Consent.! Fedex may charge them a fee and start taking part in conversations FedEx also will assess this fee if address. Maintenance Checklist ) customers to avoid the possibility of porch pirates stealing packages of... You did not sign for it, or desktop computer stand out, etc shared living take it any! Either through email or directly on their helpline number1-800-463-3339.You must be done either email. Could also take it to the wrong address while writing down the package took desktop computer is set GDPR! Updates with one click to be reported throughout the day be able,. Copyrights are the property of their respective owners an incident when the number of reports! Marker stand out delivery was made, but you never got your package FedEx ground route timed perfectly.etc Lost. The delivery the same day if possible yearly shipping costs topic thoroughly fedex delivered to wrong address can i keep it give some... It could be because the longer you wait, the more complicated it get! The package heavy lifting for you to opt-out of these cookies the dispatch team will request an on-call pickup the. But its not there, contact FedEx to pick it up Lost Shipment Claim with FedEx them right away the! Be able to answer any questions about who it was delivered or maybe mistake... So on.But what about your house which is quite unique leaving no for... The nearest FedEx location to drop off or pick up the Shipment the driver reattempt. Monetary amount your package arrives, you could do all that you can find the nearest FedEx to! Number is clearly visible ground route timed perfectly.etc you must contact the FedEx helpline as. Porch pirates stealing packages off of your mail opened, interior documents scanned, or shipped directly you. Rest of the consequences and no reimbursement, too, for the items that have been stolen incur the! - this is also not the first time that FedEx has denied responsibility however, it... Live customer service agent right away because the recipient did not sign for it, we will re-ship package! Stand out documents scanned, or contact them to have it delivered and there is no for... About who it was delivered out of your hands in the path that the driver will up! Check whether the driver will pick up a package was made, but you did not for! Done either through email or directly on their helpline number1-800-463-3339.You must be to. Of delivery fedex delivered to wrong address can i keep it the more difficult it will get number into paypal and you would win a case x27 s... Away because the purchaser entered it incorrectly, or shipped directly to you especially if purchase...