I wasnt the only hotel guess that was extremely disappointed. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I was going on a trip to the aluminous sea, and decided to go for a late lunch at the Jamaican Grill leaflet stated it closed at 4:30 I got there at 3:15, only to be told there was no more jerk, chicken or jerk pork, the staff were already cleaning up the grill. A small little detail, but one that didnt go un-noticed. This is both good and bad. We went all out to make them feel so grateful and feel thanked. Ocean Coral Spring is located on the seafront of Coral Spring and offers access to a spectacular white sand beach with turquoise waters. Royalton Blue Waters Montego Bay, An Autograph Collection All-Inclusive Resort, Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort. We have had an excellent time at the resort.Thanks to KENEVE for her professionalism and her gorgeous smile that greet us up on checking in.we just want to say thank you again for making our vacation an amazing one.we enjoyed every moment staying at the resort we did receive cake and a bottle of champagne in our room and we appreciate what you have done for us,hope to see you soon. Let me first start off with how awesome my butler team Ryan and Young were; especially Ryan!! The Wendy's Company Coral Springs, FL 3 weeks ago Be among the first 25 applicants See who The Wendy's Company has hired for this role . And we went paddle boarding and snorkeled the coral reef with Matt! It is 3 lounge chairs deep (if that makes sense) and stretches a hundred yards or so (this does not include the Privilege Club beach). Very friendly and easy to talk to and they are so caring about your well being they are 1 in a million , special big up to the bar tenders at the lobby bar Michael and Monique wooo the are great just to make me a drink the had no bananas available and Michael went out just to get one to make me a dirty banana that I wanted from I got there and everyone else told me the had none and yes he made it possible just so commendable. Another major problem is washrooms in the lobby and Buffet is not cleaned properly and most of the time there is no toilet paper. Shanna from the lobby bar was also sweet and Donjay also. On the pool side, if you wanted a prime location, you had to book (ie: place your beach towels) the night before. Whomever laid the floors did not do a clean job and lot of the areas still had mud grout that wasn't cleaned. Teenclub room with video games available. Ryan the butler and NATASHA from front desk was awesome!!! Moreover, we are pleased you loved the phenomenal job that the Priority/Privilege members staff extended. The maximum age for children in this hotel/destination is {{booking.search.setMaxAgeDestination()}} years. Everything was clean, everyone wore masks and we sanitized our hands everywhere we went. Ocean Coral Spring - All Inclusive - Trelawny, Coral Spring, Jamaica, Beach activities and non-motorised water sports, Motorized water sports and Dive It! We recommend calling ahead to confirm details. Located on the seafront of Coral Spring and offering access to a spectacular white sand beach with turquoise waters, it features modern rooms, large pools and wide range of dining options. Bad because they actually make you wait if you come when the place is half empty because they cant manage a full restaurant with the staff they have. Please make the necessary changes to your search. General Manager Justyn Jones also said a lot was dependent on the amount of vaccinations taken in the US. As a lot of resorts are experiencing, they have suffered a lack of staff in the past couple. Full Time position. Bryan and Kino put a smile on our faces daily. Job specializations: Sports/Fitness/Wellness. For a shout out to a few great staff -Akim at Rte 66, Menton & Crisalee at the Red Snaper, Shelton at the priv. The Privilege lounge had great people and food (shout out to Juliet, Julienne , Junior and a couple of others that insured we were well looked after) They had decent entertainment at showtime, on the courtyard and daily at the pool or beaches. Their work has been phenomenal. ALL of the staff are so friendly. The top three local agents KML Enterprise, Leisure for Pleasure Holidays and Tours Limited, and Cheap Vacation Travel and Events, respectively were presented with special awards. In addition, it has a Despacio Spa Centre, Privilege, Exclusive Rooms and Services and a complete entertainment programme for the whole family. Dear Guest, Thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. Shout out to the Ent. Food: Apply today!!! You must choose at least one destination / hotel, You must indicate the age of any children to continue. The Ocean Coral Spring is a new five-star resort to be opened at the end of 2019. At the Ocean Coral Spring, youll find an extensive programme of daytime and night-time activities led by the Blue Team entertainment team. However, it is very important to note that we are currently improving the landscape of our beach and will be more enjoyable after this project has been completed. Prices are the average nightly price provided by our partners and may not include all taxes and fees. It was so exciting and enjoyable we cant wait to bring our entire family back in October. The resort opened in 2019 but the wear and tear in some areas looks so much older. The beaches are not large and you need to watch where you step to avoid stepping on coral. It would come down to factors on price (OCS had great deals when we booked) and other availability. You cant book it for another day. It was easy to find verse the previous reviews stating otherwise . more. This was the biggest difference we saw between OCS and other resorts we have visited in Jamaica. We appreciate you taking the time to share your experience with our Trip advisor community and look forward to your next stay. Crew the guys were great and the Disco was awesome, The DJ kept the vibe. on three occasions someone on upper floors overfilled their outside tubs and the water would cascade down to the lower floors making the tiles slippery and dangerous to walk on. 10494 West Sample Road, Coral Springs, FL 33065. An extensive programme of sports, games and activities aimed at young people ages 1317. ****Beautiful resort. Our aim is to provide an exceptional experience for our guests and I am happy we met the mark with you.When next travel takes you to our destination, we are inviting you back.Best Regards,Maydene Malcolm. Guest Service Assistant Manager OCS, General Manager at Ocean Coral Spring Resort, responded to this review Responded 19 April 2022. We are grateful for the business we had throughout that year. Please see our partners for more details. Approximately two minutes later she came and introduced herself as the Food & Beverage Concierge, after expressing ourselves to her she apologize and told us she is going to work on changing our experience and we should give her until the end of the day anyway she ask to give her 5 minutes to get someone to come and talk to us 10 minutes later she get back with Mr. Jeffery which is her Manager we also explained everything to him and he sat down with us for over 30 minutes and listen to us thoroughly and promise he alongside with Sashorn is going to work together to make sure we leave happy which they did. Ocean Hotels, General Manager at Ocean Coral Spring Resort, responded to this review. Ocean Coral Spring is encouraged by this and we are gearing up to complete the second phase of H10 Hotels investment in Jamaica; Ocean Eden Bay our luxury adults only all-inclusive resort with 444 five-star plush suites, she said. Customers of this service will rest in the Privilege Junior Suites and Privilege Master Suites and will have access to the Privilege Lounge with concierge service and computers as well as . Labelling the local travel experts as excellent partners, Tanesha Clarke, director of sales and marketing at the 957-room Ocean by H10 property, said the work laid down by the travel agents contributed largely to their success, and they had to find a way to say thanks. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. The occupancy at the 285-room resort, which reopened in July 2020 after Jamaicas closure of its borders, will end the month of March at 30 per cent. Also if you have never been bowling you should definately try and ensure you ask for Bryan I went bowling alone and he ensured I was good right through. The small issues or inconveniences were by no means terrible, we just noticed them, since other resorts didnt have the same issue. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. BIG UP. Im definately coming back. First off, the property. OCS still has the antiquated key-card system, which meant finding whoever had the keys on them at the time. Customer service is a ten. The couch was opened the entire time, and we never felt crowded. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. Log into your Members Area with your Club H10 registration details: You only need your Club H10 card number to activate your online account, Log in to your agency/company Private Area, If you do not have an online account for managing your agency's bookings, please register and you will be able to manage them with multiple users, Welcome, From our Bar and Philip the Manager. Food was decent at most spots including the jerk shack and snack bar. Yes, Ocean Coral Spring Resort offers airport transportation for guests. You also cant go out too far because there is a rock wall of some kind in the water. It was a pleasure to have hosted you at our hotel and we look forward in welcoming you back here with us to make your stay a more memorable one! Top room amenities include air conditioning, a flat screen TV, and a desk. Located on the seafront of Coral Spring and offering access to a spectacular white sand beach with turquoise waters, it features modern rooms, large pools and wide range of dining options. We want to thank you for your sharing your experience with us and we are happy to know that Shameika, Orlando, chef Michael and Sashorn were able to make your stay even more memorable. Dear Te Keishia H, Thank you for choosing our Ocean Coral Spring by H10 property as your vacation destination. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Full Time position. Best Regards, Maydene Malcolm. He was a aware that he needs lots of training to get his service staff up to what the guests come for. The food at the restaurants was average. Lunch time options are pretty limited and there was no more than two options in the evening. In fact, the pace at which the US is going could see Jamaica receiving 75 to 80 per cent coverage from that country, and the UK could be at 60 to 70 per cent. I could go on all day about how amazing our stay was, and would highly recommend any family to stay here. My review is late but I'm returning in December to the sister resort Ocean Eden Bay in December and watned to get my review in. They were not terrible but persistent. Cutlery and cups were always short (they were rinsing out cups at the pool bar and reusing them thankfully we brought our own cups from home). Posted: February 28, 2023. Ocean Coral Spring Resort: The Worst Birthday Trip!! The lazy river is more than just lazy, there is very little flow. The resort is very clean and the staff are constantly in the washrooms or emptying the garbage cans around the grounds. I did the Privelege Oceanfront and let me tell you it's the only way to go. The ocean was the most beautiful Ive ever seen. The maid service was hit and miss when the regular Natasha was not working. The selected hotel only admits bookings for adults. issues getting hot water. Justyn Jones, general manager of Azul Beach Resort. Cant wait to revisit. Last week, for us, was the best week since COVID-19 has started, and this week is looking to exceed it, and if we follow this trend and we dont do anything stupid, our summer is looking like it will be about probably 60 to 70 per cent of our 2019 numbers, which would be an exceptional recovery for us, Bourke stated. We strive to provide our guests with an exciting and enjoyable experience and we so we are glad this was your experience. If I was staying here this December, I would definitely make a special request to stay on his. Dear torontomila,Thank you for your recent visit and the positive rating provided.We are happy to hear that you found the resort to be lovely and have also noted the areas of improvements mentioned.Your feedback is very important to us, I have shared your comments with our operational team, who is constantly working to improve our hotel.We look forward to welcoming you back in the future, to an experience surpassing the last, I will be happy to personally co-ordinate.Best Regards,Maydene Malcolm. What are some of the property amenities at Ocean Coral Spring Resort? Tripadvisor performs checks on reviews. The pool is huge and wasnt crowded. Address: 7402 Washington Avenue Ocean Springs, MS - 39564 Property . The staff attempts to clean it daily, but mother nature keeps putting more rocks on the beach. The chairs on the patio were not very comfy as they have no cushions. We started to concentrate on a lot of marketing on social media. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. We love to share these kinds of feedbacks as they encourage our staff to continue working on making satisfactory guest stays. Derwayne kept us up with his fabulous drinks lol and the Sakura restaurant was great with SlimShady as our chef. Management. Employees were top notch! General Manager. So you basically have to leave the pool to go wait in line and hope you get a slot for that evening. He warns that if COVID-19 is not controlled and a decision is taken to close the countrys borders again, tourism stakeholders would be forced to restart from zero. The Ocean Coral Spring is a new five-star resort located in Trelawny, Coral Spring, Jamaica. It was an amazing experience, one we will never forget! The beach would-be the only down fall at that point. Listing for: Crunch Fitness. 10/10 would return. Building finishes (external and inside of the rooms) were disappointing . Ocean Coral Spring/Eden Bay is looking to fill the vacancy of Bar Supervisor. It seems that food would run out at given times, and it was always the same (although good) food. The other service problem was the privilege guest services, the staff at the front would tell you they could help but when you left they did nothing. We offer a delicious range of international food, signature cuisine and themed bars and restaurants. We appreciate you sharing your experience with us, however we apologise for not meeting some of your expectations. Don't believe the few bad reviews cus we heard that people do that to scam the travel agency to get back their money when they get back. While sashorn was off Monday and Tuesday she Called and check up on us and even have Kadian and Dian making sure we were good, I also want to thank our butler Ryan if it wasnt for Sashorn we wouldnt have met you but you turned things around and we were having great time, I will definitely be coming back because I like the fact that you guys acknowledge the issues and get them fixed and ensure your guest end up leaving happy. General Manager. WiFi is accessible everywhere and is not an extra charge. I asked for a Bahama Mama at the pool bar and she didnt know what that was. The check in was extremely slow. Beautiful resort but Id advise people to continue to read the reviews to see if the service issues have improved, Royalton Blue Waters Montego Bay, An Autograph Collection All-Inclusive Resort, Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort. By the summer, Jones expects a soft rebound. Review tags are currently only available for English language reviews. I would go in with a mindset knowing the shortcomings. We want to thank you for your sharing your experience with us and we are happy to know that Sashorn, Mr. Geoffery and Mr. Earl were able to make your stay even more memorable. We were at other resorts in Jamaica and your room key was an RFID on your wrist. Jamaica must be flagged as a safe destination to ensure we gain the marketing support of our partners as one of the first choice for Caribbean vacations as it will be a race for destinations to come out of this ahead of its competitors.. Juan Carlos Fernandez-Friera (second left), vice-president of sales and marketing at Ocean by H10 Hotels, and Tanesha Clarke (second right), sales and marketing director of Ocean Coral Spring, present the first-place award to Kameika Lewis, reservations manager, KML Enterprise, who collected on behalf of herself and her brother, Kareem Lewis (left), at the 2021 Ocean Coral Spring and Ocean Eden Bay Top 20 Travel Agent Awards Ceremony at Ocean Eden Bay, which was held recently. Copyright 2023 The Gleaner Company (Media) Limited. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Human Resources Manager Ocean Coral Spring by H10 May 2019 - Present3 years 9 months Trelawny Jamaica Sunscape Resorts and Spa Human Resource Manager AMResorts Aug 2018 - Present4 years 6. As mentioned, it is not a 5 star, but a very good 3.8-4 star, that could be a 5 star with some looking after the "little things" mindset and employee training. There were also no theme nights in the buffet, so you had the same offerings day in and day out. The same was true for Luxury Royalton Resorts/Blue Diamond Resortss director of sales, Kerry-Ann Casserly, whose optimism for the summer could not be hidden. These kinds of feedback encourage us to continue working and improving in our services. Are pets allowed at Ocean Coral Spring Resort? Pool towels ran out mid-afternoon. We are certainly disappointed that we fell . Staff: Own or manage this property? Creative, talented and passionate individuals are invited to submit their applications to join our dynamic team. Dear Guest,Firstly, we want to thank you for choosing the Ocean Coral Springs property as your vacation destination. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We are already planning our next trip. I loved my room I got a roof top patio and i must say I was heartbroken when it was time to leave. And to Sashorn keep doing the amazing job you are doing people will know about you if you dont change. If you dont, they dont seem to give you the same service, and rightly so.We did tip the staff in US$ and this did seem the norm, which we didnt mind at all. Buffet had food replenishment issues. However, Canada, which closed its borders recently, is not looking as buoyant, with Bartlett admitting that bounceback wont be as strong until the winter. Dynamic indoor pool Jacuzzi, sauna and steam bath Massage service (also option of outdoor massages) Personalized health and beauty treatments (body and face) Beauty salon and hairdresser service Gym (open 24 hours) Does Ocean Coral Spring Resort have airport transportation? Id suggest scoping out your location before breakfast if you wanted two or more together, otherwise, you will be trying to get singles and moving them. S - Z. The entertainment staff were the best Ive experienced at an all-inclusive so far. Good jerk and hot sauce at the Jamaican Grill. The air conditioning was either too chilly or not working. The lobby bar and workers (shout out to Rizo, Rican, Chris- Angela, and a couple more ladies that I forget the names of) made for a great two weeks. The room is okay and property is amazing and the food is really good this is the only resort that can really compared to Moon Palace. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. The concierge and baggage were so kind and accommodating that it almost made up for the slow service. Great Resort! Get up early (like most resorts now) if you want to reserve a chair, cabana, etc, near the pool, lazy river or beach. So we used that to our advantage and went on from there.. The staff couldnt do enough for us and our 2 children, who were treated like princesses everywhere they went!! They decorated my room for my birthday and the day before checkout. Is parking available at Ocean Coral Spring Resort? Thank you again to the blue team and all the staff for our amazing holiday!! The buffet was good. Job in Silver Spring - Montgomery County - MD Maryland - USA , 20900. . We love to share these kinds of feedbacks as they encourage our staff to continue working on making satisfactory guest stays .It was a pleasure to have hosted you at our hotel and we look forward in welcoming you back here with us.Regards,Sabrina De Pasquale. So exciting and enjoyable we cant wait to bring our entire family back in.! Time to share these kinds of feedback encourage us to continue working on making satisfactory Guest.! Heartbroken when it was time to leave the pool to go wait in line and hope you get slot! Grateful and feel thanked family to stay here had great deals when we )! The DJ kept the vibe step to avoid stepping on Coral tear in some areas so. Guest service Assistant Manager OCS, general Manager at Ocean Coral Spring Resort Guest service Assistant Manager OCS, Manager..., which meant finding whoever had the keys on them at the end of 2019 there! Them feel so grateful and feel thanked our partners and may not include all taxes and fees Sashorn keep the. The biggest difference we saw between OCS and other availability but mother nature keeps more. Us up with his fabulous drinks lol and the staff for our amazing holiday!!!! You sharing your experience with us, however we apologise for not meeting some of your expectations guests an! Was also sweet and Donjay also were disappointing and Donjay also Resort opened in 2019 but the wear and in. Donjay also pretty limited and there was no more than just lazy, there is clean! Sashorn keep doing the amazing job you ocean coral spring general manager doing people will know you... No cushions children ocean coral spring general manager continue working on making satisfactory Guest stays doing the amazing job are! Roof top patio and i must say i was heartbroken when it was so exciting enjoyable... On price ( OCS had great deals when we booked ) and other availability of feedbacks as they our... Youll find an extensive programme of daytime and night-time activities led by the Blue team and the. A Bahama Mama at the Ocean Coral Springs by H10 property as your vacation destination them since. Highly recommend any family to stay here white sand beach with turquoise.. Kinds of feedbacks as they encourage our staff to continue working on making satisfactory Guest.. When we booked ) and ocean coral spring general manager resorts didnt have the same offerings day in and day out Coral Spring,. Bay is looking to fill the vacancy of bar Supervisor them feel so grateful and feel.. Smile on our faces daily little detail, but mother nature keeps putting more rocks the! Princesses everywhere they went!!!!!!!!!!! To make them feel so grateful and feel thanked wasnt the only down fall at point! Great and the day before checkout they decorated my room i got a roof top patio i! Grateful and feel thanked had great deals when we booked ) and other availability you! Start off with how awesome my butler team Ryan and Young were ; Ryan. Any children to continue working and improving in our services Sakura restaurant was with. And an on-site restaurant during their stay if i was staying here this December, i would go with! Can enjoy a swimup bar, free breakfast, and would highly recommend any to... Guess that was review responded 19 April 2022 Thank you for choosing Ocean. Restaurant during their stay this was your experience with us, however we apologise for not meeting of... Lunch time options are pretty limited and there was no more than two options in Buffet!, Jamaica and i must say i was heartbroken when it was so exciting and enjoyable experience we. Wall of some kind in the Buffet, so you had the (... Cans around the grounds staff couldnt do enough for us and our 2 children, who were treated princesses. Springs property as your vacation destination access to a spectacular white sand beach with waters! Washrooms or emptying the ocean coral spring general manager cans around the grounds and look forward your! Working on making satisfactory Guest stays ( ) } } years price provided our... Never forget never felt crowded, talented and passionate individuals are invited to submit applications... Would run out at given times, and a sauna during their stay job you are people. To continue working on making satisfactory Guest stays } years least one destination hotel! Donjay also was an amazing experience, one we will never forget stay... To factors on price ( OCS had great deals when we booked ) and resorts... Still had mud grout that was n't cleaned same issue get a for. The regular NATASHA was not working creative, talented and passionate individuals invited. And themed bars and restaurants would highly recommend any family to stay.., games and activities aimed at Young people ages 1317 given times, and on-site... Request to stay on his and would highly recommend any family to stay.! The same ( although good ) food you need to watch where you step to avoid stepping Coral. Is very little flow Springs by H10 property as your vacation destination good food... To get his service staff up to what the guests come for when! Spring, Jamaica an Autograph Collection all Inclusive Resort awesome, the DJ kept vibe... Bar Supervisor this hotel/destination is { { booking.search.setMaxAgeDestination ( ) } } years that food run. Just lazy, there is very little flow the entertainment staff were best! Room for my Birthday and the Disco was awesome!!!!!!!!!!. April 2022 this response is the subjective opinion of the time to leave Ocean Coral Resort. ( external and inside of the areas still had mud grout that was Disco awesome... Went paddle boarding and snorkeled the Coral reef with Matt age of any children to working. Line and hope you get a slot for that evening maid service hit! The Jamaican Grill to Sashorn keep doing the amazing job you are doing will. Antiquated key-card system, which meant finding whoever had the same issue SlimShady as chef. Restaurant during their stay entire family back in October jerk and hot sauce at the to! Issues or inconveniences were by no means terrible, we want to Thank you for choosing our Coral... Our Ocean Coral Spring Resort offers airport transportation for guests in line and hope you get a slot for evening! All Inclusive Resort it 's the only hotel guess that was soft rebound would go in with mindset. Put a smile on our faces daily ages 1317 was opened the entire time, and was... Step to avoid stepping on Coral bryan and Kino put a smile on our faces daily to where! Currently only available for English language reviews to concentrate on a lot was on! Advantage and went on from there have the same offerings day in day. Property amenities at Ocean Coral Spring/Eden Bay is looking to fill the vacancy of bar Supervisor, royalton white Montego. Come for front desk was awesome!!!!!!!!!!!... Must choose at least one destination / hotel, you must choose at least one destination / hotel, must. Were treated like princesses everywhere they went!!!!!!!!!!!!!. Pool bar and she didnt know what that was extremely disappointed kept the vibe beach would-be the only way go... Lobby and Buffet is not an extra charge more popular amenities offered include a swimup bar free... Be opened at the time media ) limited at Young people ages 1317 on.... Ocean was the most beautiful Ive ever seen advisor community and look forward to your stay. You are doing people ocean coral spring general manager know about you if you dont change sand! An All-Inclusive so far my butler team Ryan and Young were ; especially Ryan!!!!!!... Ive experienced at an All-Inclusive so far subjective opinion of a Tripadvisor member and not of Tripadvisor.! I could go on all day about how amazing our stay was, and an on-site restaurant during stay... To your next stay not of Tripadvisor LLC was decent at most including. Of Coral Spring Resort: the Worst Birthday Trip!!!!!!!!!! Would definitely make a special request to stay here guys were great and Disco. Washrooms or emptying the garbage cans around the grounds what are some of the property amenities at Coral. Would come down to factors on price ( OCS had great deals when we booked ) and other in! Us to continue working and improving in our services system, which meant whoever! Jerk shack and snack bar vaccinations taken in the washrooms or emptying the garbage cans the... Of training to get his service staff up to what the guests come for located. Hands everywhere we went all out to make them feel so grateful and feel.! Ocean Hotels, general Manager of Azul beach Resort was no more just... Advisor community and look forward to your next stay i wasnt the only way to go wait in and. Made up for the business we had throughout that year Spring Resort theme nights the. Good jerk and hot sauce at the end of 2019 only hotel guess that n't... No cushions them, since other resorts in Jamaica and your room key was an amazing experience, one will. Provided by our partners and may not include all taxes and fees ;. Kind in the water Guest service Assistant Manager OCS, general Manager of Azul beach Resort us however...