View contact numbers outside of Australia, Flights approximtately less than 3 hours duration. Check in for all Trans Tasman (ta && ta.queueForLoad ? If you are travelling to the USA, you will need to provide ground crew and Customs officers with a contact address for your first night in the USA. Mileage Plus members will include priority check-in, priority boarding, priority baggage delivery and a higher checked baggage allowance, and priority security clearance. Qantas and Qantaslink at the northern end of the Terminal (Gates 1-25) Jetstar , and L ink Airways at the central area of the Terminal (Gates 26-32) Virgin Australia at the southern end of the Terminal (Gates 38-50) Overweight Baggage Fees per piece (23kg to 32kg), Important information about additional baggage. Check-in for your flight online via desktop, tablet or mobile devices using our online check-in portal. Adults, children, infants and Velocity members travelling on Virgin Australias Domestic and International Short Haul network may be allocated a checked baggage allowance, as detailed below. 52 visitors have checked in at Virgin Australia Bag Drop. (Lost passport enquiries only) Our lounges open one hour before the first Virgin Australia flight and remain open until the last Virgin Australia flight departure. Virgin Australia, Bag Drop. * Please remember to have your passport and other travel documentation on-hand to complete online check-in. 20 Feb 2018 by Craig Bright. Currency exchange tellers are located throughout both terminals. For a better experience, please enable JavaScript in your browser before proceeding. Additional baggage fees may apply. * Subject to currency exchange rate fluctuations. Virgin Australia plans to introduce self-serve checkin kiosks and bag drop facilities at its terminals across Australia next year, under what CEO John Borghetti describes as "a very aggressive" schedule. Melbourne airport is approximately 22 km from the CBD. A range of hot and cold drinks, including Australian beer and wine will also be available for your enjoyment. Terminal 2: Terminal 2 is open for check in between the following hours: Mon 5:00am to 6:00pm Tue 4:30am to 6:00pm Wed 4:30am to 8pm Thurs 5:00am to 6:00pm Fri 5:00am to 6:00pm Closed Sat and Sun All times subject to change without notice. +61 7 3114 8150. The internal carcas of the desk unit features a lockable tambour door which when opened provides airline staff with access to baggage tag pigeon holes, two drawers, phone and radio access, conveyor controls, PC, spare paper roll stock and an area for personal items. Domestic Check-In. If you require extra time boarding or additional assistance, please contact ourGuest Contact Centrein advance so thatwe can arrange this with our team at the airport. Check-in for your flight via theVirgin Australia App. Business centre services are currently unavailable. The new terminal opened to the public on the 22nd of November 2015. Virgin Australia customers can save by booking online at, Sheltered and supervised taxi rank located outside the terminal. In addition to any checked baggage allowance included in your fare, you can add a maximum of two pieces of baggage at 23kg each per person before you arrive at the airport. Check-in begins 60 minutes prior to departure for the first flight of the day. Print your baggage tags at the kiosk, attach them, and use the automated bag drop counters available in selected airports. Failure to adhere to check-in times, may result in you missing your flight and forfeiting the fare paid. Do not pack anything that is likely to be confiscated by airport staff or ground crew. Additional baggage can also be purchased by calling our Guest Contact Centre via the contact numbers below (additional baggage rates apply) Please note, additional baggage cannot be pre-purchased for flights operated by our airline partners. Please keep in mind Virgin Australiascarry-onandchecked baggageallowances when packing for your flight. Please visitManage My Bookingsor contact theGuest Contact Centre. At most Domestic Airports guests can opt to check in using our Self Service Check-in technology orCounter Check-in service provided by friendly Virgin Australia team members. The new technology improves efficiency and speed, and importantly frees up our people to perform a concierge-style role and support our guests as they move through the new terminal. Note: Please distribute weight equally between bags when travelling with multiple bags. * Guests who have booked with specific service requests may be unable to check-in online. Already checked in online? Our Check-in guides below explains our Self Check-in steps to make sure you are prepared on arrival at the airport. entertainment options on domestic services. You may also check in and pay for bags at the airport. 2x bags. The requirement from Virgin was a check-in system that could switch . New self-service and assisted check-in and baggage drop facilities will open at mainline airports; . If you require additional baggage, we strongly recommend purchasing additional baggage before arriving at the airport. Please contact the Virgin Australia Guest Contact Centre on 13 67 89 if you are calling from within Australia. Virgin Australia New Platinum Card. For travellers choosing to book an Economy Choice or Economy Flex fare, they'll get 23kg of checked baggage and seat selection included in the cost of their ticket. Brisbane Domestic Airport parking is located only a short walk from the Virgin Australia terminal. Baggage fees are charged for each additional piece, per one-way journey and are subject to change at any time without notice. Book your flight to Perth or read our Perth destination guide today. Using your 6 letter booking reference, check-in at a kiosk to print your boarding pass and bag tag. Allow enough time to clear security, Customs and Immigration before boarding. All tickets include hand baggage (max size 23 x 36 x 56cm or 9 x 14 x 22 inches) in addition to the normal stuff you'd carry with you, like your coat or handbag. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Oversized and fragile items Oversized baggage can be checked in, provided each item does not exceed their baggage weight allowance. Drop off your checked baggage. Our kiosk check-in facilities are available at selected airports. Virgin Australia today unveiled the future of its airport operations at the new T1 Domestic Terminal in Perth. Before you fly, pack your headphones, charge your device and download our Entertainment app. From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.And you'll be supporting us so that we can continue to provide this valuable resource :), Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures. +61 7 3867 3264. Download the Amazon Alexa app from the App StoreTM or Google PlayTMStore to get started with the Virgin Australia skill, then follow the steps below. Download the Amazon Alexa app from theApp StoreTMorGoogle PlayTMstoreto get started with the Virgin Australia skill, then follow the steps below. Receive two complimentary Velocity Pilot Gold memberships when reaching $2,000. As flight and gate information can change, remember to regularly refer to flight information display screens throughout the terminal to stay up to date with your flight status and gate information. Our Lipault brown wheel bag was in complete working order. International Flights. Recovered bags at Sydney Australia international airport to clear customs and recheck bags at the Virgin transfer counter. Melbourne Airport T1 Skybus/Arrival Dr (Melbourne Airport) is 243 meters away, 4 min walk. We accept Visa, Mastercard and American Express credit and debit cards. Automatic teller machines (ATMs) are located throughout the terminal. Business Class guests enjoy an increased complimentary baggage allowance and Priority Baggage delivery. 1 year ago. Information monitors display flight carousel numbers for baggage collection points. Before you pack, make sure your bags meet our checked bag maximum total linear dimension (length + width + height): 140cm (55in). Additional baggage allowances for Velocity Silver, Gold and Platinum members varies depending on the operating carrier, for VA codeshare bookings please refer to the tables above for applicable allowance. . . Even departing Sydney on the way over check in is only 120 minutes prior. Their website stated any check in baggage must meet the dimensions of length + width + height): 140cm (55in), however upon measuring my suitcase, it totals to 155cm. Prices are inclusive of taxes and airline surcharges. You cannot check your luggage until check-in for your (ta && ta.queueForLoad ? Check in begins 3 hours prior to departure for flights from the Pacific Islands and 2 hours prior to departure for flights from Australia and New Zealand. For items that are over 32kg, please refer to ourCargo services. Virgin Australia will retain its much-loved Business Class seats and exceptional service provided by its cabin crew, but will complete an end-to-end review of the Business Class offering before relaunching it in 2021. You will need to de-hire your rental car well before 5.30am as you will need to be at check-in latest 5am. Print a bag tagand attach it to your bag. Upon arrival at the airport, please see Virgin Australia staff to determine if kiosk check-in can be utilised for your booking or proceed to our traditional check-in counters. Toilets are located throughout the airport, disabled toilet facilities are also available. Jun 1, 2021. Just make sure you've paid for any additional baggage if it exceeds your standard allowance. When departing from selected domestic airports , you may . The Virgin Australia lounge offers meeting rooms for Lounge Members to hire seven days a week. We have a 7am departure out of Christchurch for Sydney with Air NZ and they have advised check-in 90 minutes prior to departure time. 105cm total dimensions per bag. If you purchase additional baggage and you choose to change your flight, your additional baggage will apply to these new flights. That means i must be at the check in counter before 5am. Passengers will be able to choose between self-bagdrops, self-service kiosks and traditional staffed check-in desks. That is too early for me and i didnt aware of this when i book the flight and they dont provide online check in for international flight!! The requirement from Virgin was a check-in system that could switch seamlessly between the traditional staff assisted to self-service BagDrop check-in configurations. Upon arrival at the airport, please see Virgin Australia staff to determine if kiosk check-in can be utilised for your booking or proceed to our traditional check-in counters. Australia. You hold a reservation for a Virgin Australia domestic flight (within Australia or New Zealand) or an applicable international flight. Premium Entry is open from 5am - 10am, Monday to Friday. After multiple trips to Brisbane, several card mock-ups and a number of design iterations developed, the design was ready for the production of the first of two working mock-ups. Brisbane Domestic Airport Check in baggage for the hold. Counters open 3 hours prior to departure and staff are available during these hours to process bookings and changes. T1 International: Virgin Australia International flights arrive/depart from Terminal 1 International including flights for Christmas Islands and Cocos Islands. We will endeavour to carry your Checked Baggage on the same flight as you, however, Additional and Overweight Baggage will be accepted on a space-available basis. We recommend you are checked in with bags dropped at least 45 minutes prior to your scheduled departure time. BaggageServices is located in the Arrivals Hall, Ground floor. Economy Lite fares allow carry-on only, although bags can be added for a fee; Economy Choice and Economy Flex fares include a single 23kg bag, as do any seats . For domestic and short-haul international flights on Jetstar's A320 or A321 aircraft, the size limit is 1.9 metres . The new tags have your name and membership number on the inside. We have a 7am departure out of Christchurch for Sydney with Air NZ and they have advised check-in 90 minutes prior to departure time. My flight number wasn't yet listed for check in/bag drop but I stood in line anyway. Options include: For more information and to book please visit bne.com.au/brisbane-airport-parking. SIMPLY THE BEST NEWS ABOUT SELF-SERVICE IN TRAVEL. 185cm total dimensions for the garment bag. Qantas Lost Property. Guests travelling with checked baggage can then proceed to the Bag Drop line where Virgin Australia team members will ensure an expedited bag drop experience. Virgin Australia Domestic Terminal 3 turn right after exiting the security screening area. I've booked an Economy Elevate, Getaway or Freedom fare. Internet is available within the departures lounge. If you are connecting to an international flight, travelling in a large group or require additional assistance, we recommend that you are checked in 60 minutes prior to your scheduled departure time. Virgin Australia has just released 15 new self-service kiosks at Adelaide Airport bringing the technology to the airport for the first time and giving . An Overweight Baggage fee of $50 will apply to each piece of baggage weighing over 23kg (maximum 32kg). Ask a team member for assistance. If you are connecting to an international service after your domestic flight, Virgin Australia recommends you check-in 90 minutes before your flight to complete immigration requirements. You do not have a special service request (SSR) contained within your booking. Virgin Australia. For example, a traveller might choose to take aboard one single bag of 7kg with total dimensions up to 115cm - or, to travel . DOHA, Qatar - Qatar Airways, voted the 'World's Best Airline' at the 2021 Skytrax industry awards, and Australia's most loved carrier, Virgin Australia, have officially commenced a strategic partnership that significantly expands the networks, lounges and loyalty programs of both airlines, bringing substantial benefits and new destinations to travellers. Opens daily from 60 minutes before first Virgin Australia flight departure until last Virgin Australia flight departure. 94 helpful votes. Our kiosk check-in facilities are available at selected airports. Thanks! 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