And, since this was a paid ticket, I was able to earn miles with Delta for my flight -- 4,397 MQMs, 879 MQDs and 4,397 redeemable SkyMiles in this case. Travelling as couple and want to sit together. Again, it was excellent. Most important was the hard product was insanely wonderful. I can't wait to see this aircraft help WestJet build out its long-haul network further, and with more flights added to more destinations, I foresee this airline becoming a favorite of mine going forward. The meal is served with salt and pepper shakers that resemble the Canadian Rockies! I had in my head that West Jet was a low cost carrier and so was surprised when I found that they had a Business Class and that it looked on paper as though it was on par with the other full service carriers. In general I find WestJet staff to be friendly and well intentioned, and this flight was no exception. As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. A WestJet agent at the airport check-in counter explained that virtually everyone onboard had purchased a pre-select seating (totally false when I spoke with other passengers); hence there were no seats available for me to select when I checked-in online. Hub order is Calgary > Toronto > Vancouver. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train You didnt order the fish! Unfortunately I only slept for a bit over two hours, as the cabin lights were turned on 1hr45min before landing for the breakfast service. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. Non-alcoholic beverages include mineral water, juice, soft drinks, tea, and freshly brewed coffee. @ronnot sure which flight you are on that it takes SQ 2.5 hours. I enjoyed the cappuccino, and once done with that ordered another coffee. On this page Economy cabin Premium cabin Business cabin Special meals Commonly asked questions See Larger Map - Get Directions. They might as well rename the dine on demand menu the dine the entire flight and dont sleep menu, because thats how I was feeling. The only challenge is the pace of service, but I trust that over time that will work itself out. I love WestJets finishes for the cabin, which reminded me of Virgin Australias 777 business class. Update: Some offers mentioned below are no longer available. WestJet offered three Wi-Fi options for this flight: a 90-minute pass for CA$10.99 (about $8), a full-flight pass for CA$21.99 (about $17) and a 24-hour pass for CA$32.99 (about $25). WestJets 787 business class has so much potential. Hello from London! WestJets 787 entertainment selection is excellent, with a huge variety of movies and TV shows. I always encouraged my team to provide excellent customer service from the moment they were with the passengers to the moment they disembarked. . Whoever SQ fanboys here should fly them more frequently. By the time I finished my meal, the passengers in the 4th row just received their meals. They had some festivities at both ends. WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. Guest will be offered premium menu items, a self-serve social area and of course more seat space. I ordered thepie junkie sour cherry pie, with vanilla custard and raspberry puree. The browser you are using is not supported. Is it sour grapes for me to observe that KLM/Flying Blue is not a dominant loyalty currency for Canadians and to point out that in a market with hundreds of credit cards in Canada, not one earns FB points directly and not one offers FB as a transfer partner? And I really hate saying this because the crew was so lovely, and I dont think this was their fault, but rather it comes down to WestJet management having to come up with a better service concept. If I ever need to fly to Canada from Europe, they will be on my radar. Plus Ups are excluded. This was one of the best beef dishes Ive ever had on a plane. If they are on, i shut them off. Yep. Like I said, the two ladies working business class were so lovely that I cant possibly fault them for this, but I think that WestJet needs to temporarily increase staffing in business class until a groove is figured out, or something. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. Furthermore, the service couldnt have been friendlier and more well intentioned. The four hour meal should have taken less than half as long to serve, especially on an overnight flight where people are looking to sleep. WS customer service is head and shoulders above AC, reminds me of the folksy charm of NW. Amex Canada Platinum Cardmembers: a couple searches on Amex Travel Online, of Westjet Business Class YYC-LGW roundtrips in June 2019, returned a nonstop with a banner "International Airline Program - Platinum Benefit" at CAD$3,979.32. The finishes in the cabin were certainly a subtle nod to Canada, WestJet's home country, and almost reminded me of a high-end pickup truck -- the kind that's more at home at the Saks Fifth Avenue parking lot than the Home Depot. Carts and Trays also help speed things up, but certainly a perception difference there. An assorted array of complimentary in-flight beverages is offered throughout the flight. My advice is travel with layers. TPG values it at $1,600. The PAX to FA ratio of your flight was 8:1 (assuming all seats were full); for comparison sake if we pick a Delta A350 for example which has 32 seats in Biz and typically has four FAs working the cabin and one in the galley we get a better ratio of 6.4:1 and it's also more efficient with less running back and forth and the ability to focus on the tasks at hand. Shortly before our descent I visited the lavatory, which was spotless. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Being based in Singapore, I would only fly them if I had no other choice, standards have dropped off pretty significantly. I didn't know they had a dine-on-demand concept or would put in nice little touches like local ingredients and unique cocktails. But Ben, maybe you were starving and eager to eat & drink something. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. What the heck! Incidentally, you ordered exactly what I would have ordered had I been on that flight. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. WestJet has a fairly premium-light configuration on their 787. I'm sure introducing this cabin is a good business move for them, but this cabin is not available to most readers here, who expect to redeem points and avoid surcharges, if they can. Seats at these fares are limited and may not be available on all flights. WestJet business class signature cocktail & popcorn. By the way, I thought the menu looked really, really good. Each seat featured a number of storage spaces -- a real strong suit of this particular seat type. Lavs. One can "get US credit cards" to accelerate this process. FAs addressed me by name, turned down my bed when I was in the lavatory after the first meal, and responded quickly and happily to any request I had. I'm surprised that the wine list only had one Canadian wine. Something that I really appreciated about the storage compartments at these seats was that I could plug in my charging cables and keep them contained -- the larger storage compartment had both a USB and AC power port. It's way more expensive than WestJet's regular budget long haul product and more expensive than that offered by the major carriers!? So while it wasnt a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. Actual meals available at the PP lounge vs. reheated flatbreads and cold pasta in the AC lounge! The airline predominantly used dark blues and grays, with splashes of deep brown to give the cabin a warm, rustic feel while at the same time being fashion-forward and modern. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. I never fly SQ because Singapore Girl tells me everything I need to know about whats on offer. Calgary (YYC) London (LGW) WestJet business class pre-departure drink. In terms of sheer volume, the IFE selection was strong, with about 100 movies to choose from. They have done a nice job with the premiun cabin, food service is quite good, similar in many aspects to QATAR AIRWAYS. [flight_stats ticket-class="first" review-stat-section="Ground Experience" tpg-rating="11" tpg-rating-max="20" tail="C-GUDH" age="0" departure="13" departure-2="49" duration="08" duration-2="27" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. @DenB WestJet is partnered with Delta and AirFrance/KLM so eventually they will be bookable with SkyPesos and Flying Blue. Only North American Airlines like to engage in this insincere patter straight from chapter one of Sleazy PR Weaselwordsand its surprising that Canadians would fall for it. WS Rewards elites get Plaza @John Think this might just be because its a new product for them, and they are obviously proud of the product. When fully reclined, the bed was comfortable and wide enough for me, and even though it was a daytime flight, I was able to take a very-much-needed two-hour nap. Dinner in under 2hrs is almost guaranteed. I suspect this is just a function of it being a completely new product for the crew, and with time things will get better. 5 North Fourth St Lindale, GA 30147 (Map & Directions) Phone: (706) 291-0470. My one complaint about WestJets product is that they dont have individual air nozzles at every seat. That meant, where possible for regular punters, remembering their names, welcoming them on board with a smile, remembering their favourite pre-departure drink, asking whether their wife/husband/boyfriend/girlfriend/dog had recovered from the bout of flu they had last time they were with us. Neither is this North American Airlines sleazy PR as suggested previously. Westjet isn't comparable to SQ, QR Westjet is only for cash bookings, unlike every other carrier referenced above by Ben and by all commenters. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Prices will be updated at least every two hours. Last night I took a flight I was really excited about. I have experienced better. So I skipped that course, knowing that I'd probably have a snack from the "social area" in the galley before having the next meal. My advice is travel with layers. I hate air nozzles. 20 min between each course seems reasonable. Now it is QR. This year, though, that's changed in a big way. 10 minutes later warm towels were distributed. They have ten working in economy? Available on: Boeing 787-9 Dreamliner WestJet 1 Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. This looks very promising. That was my one criticism in my feedback to the carrier post-flight. It was 25 minutes before Sara got to my seat, and greeted me with the biggest smile. Third and each additional bag: $100.00 CAD / $118.00 USD. Review: WestJet Calgary to London Business Class. Overnight, you want the sleep time. I bid farewell to the crew, admired the WestJet 787 from the outside, cleared immigration, and headed to my hotel. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train from where I live. There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to have you here, ie someone she doesnt know from Adam. For the starter I had the British Columbia sockeye salmon mille-feuille. The real professionalism is making it appear you are not rushing! Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. I have to admit it looks pretty darn great overall. If youre hot, remove a layer. Seems like a great product. My hat is off to them! Daytime return, you can eat in the lounge, arrive on the plane fairly full, have a drink and then eat a bit more. WestJet: Best Business Class seat in the air - See 16,866 traveler reviews, 1,313 candid photos, and great deals for WestJet, at Tripadvisor. Sounds like the only thing that fixes that concept is a third FA. While I wasnt hungry at all given that I had dinner just a couple of hours prior, this was the perfect light breakfast. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Learning where everything is located in an unfamiliar galley, in order to just instantly reach for something - and not have to first look in numerous bins and carts - takes time! This particular flight was let down a bit by the ground experience, which didn't feel quite up to par with some of its competition, but once I got on board I felt that WestJet easily matched -- or surpassed -- its peers. Cuisine: Pizza Neighborhood: Lindale Website: www.pizzahut.com See Map - Get Directions. Theres also Wi-Fi from Panasonic, with the option of paying 10.99CAD for 90 minutes, or 21.99CAD for the full flight, both with no data caps. Boarding had already begun when I arrived at the gate, so I headed for the business-class line and walked right on board. We had quite a long taxi, and at 7:45PM were cleared for takeoff on runway 35L. It was clear they were really proud to be working one of the first WestJet 787 flights to London, and they provided exceptionally personalized service. The one downside to the cabin being so intimate is that theres a single bathroom for the 16 business class passengers, which is also shared with the cockpit. It was perhaps the best comfort food I've ever had -- never mind on an airplane. See terms and conditions. Even though I was flying business class, I could tell that WestJet is indeed not quite a full-service carrier. Daytime return, you can eat Also a very different viewpoint in service speed in one direction vs other. Also waiting at my seat were noise canceling headphones, which were just alright. Right, I'll get right on that opportunity. Has nothing to do with the age of the aircraft. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); Have just booked flights in business class. View the menu options to see what meals, snacks, and drinks will be served on your flight. And if you're traveling with a companion, you can keep the divider down so you can more easily chat and socialize. As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. I had a feeling I'd be too full for dessert, and I was right. Great! Well, thats to Heathrow, I prefer Gatwick.. Ive just never witnessed anything like this before. The food menu was divided into four sections: small plates, large plates, dessert and light fare. "..Westjet is 22 years old 22 years..what do you mean by "far too long"?..I knew someone would harp in with that silly cliche.. Air Canada is excellent. While many airlines use the entire space between doors one and two on the 787-9 for business class, WestJet has 16 business class seats plus 28 premium economy seats in that space. As an ex FA, I'd say staff levels are not to blame. Rigatoni pomodoro with herb ricotta. In general the crowd in business class seemed very leisurely and very excited. Otherwise, great looking cabin and food. WestJet, your business class is so close to being one of the best transatlantic business class products out there. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Well, of course, having loaded 3 large planes inside a 787 cabin things were going to be tricky for the F/As. You should tally up how many business products you've actually tried! The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen's Terminal when I get to London, and the AC lounge on the way home. How much is the business class fare, round trip? Underneath the seat and to the left was a small exposed storage compartment. I travel for pleasure only, no business. I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared and they IMMEDIATELY began the breakfast service. No service or not much and you can enjoy the lying down and sleeping. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! I rather have the KLM experience. While many airlines use the entire space between doors one and two on the 787-9 for business class, WestJet squeezes both business and premium economy in that space, and then the rest of the plane is economy. I want to like AA but its really bad. Yes, I know. The ones on AA feel more sterile than a hospital. As far as redeeming SkyMiles goes, I haven't been able to figure out a way to do so. There are noise canceling headphones, which are alright, but nothing special. After that, I asked about which lounge I'd be allowed to visit. The decor of the cabin looks economy, no PJ to offer? View the current offers here. [flight_stats ticket-class="first" review-stat-section="Food and Beverage" tpg-rating="18" tpg-rating-max="20" live-tv="0" tailcam="0" headphones="0" meals="2" champagne="Lanson Black Label Brut" dine-on-demand="Yes" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. Are you serious - after drinking all that you drank and eating all that food? 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